I can i tell you what i did just to check if i diidn't harm anything? I can you dogreat, i'l tell you when it's ready Shrayanka: No issue let us stay connected until it is downloaded, then I will take control and solve it. I it's okay, but i'm in the middle of (another try) instaling AE 2019 I AE 2019 was working fine until one day it has stopped working Shrayanka: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me. Shrayanka: Thank you for the information and I am sorry to know that you had to face such inconvenience. I i have an I7 processor, nvidia 1060GTX GPU, and 32RAM Shrayanka: Please share your system specifications(RAM, graphic card, processor). Shrayanka: I apologize for the inconvenience caused, I will try my best to resolve the issue Shrayanka: Hello, as I can check you are facing crash issues while launching AE? Shrayanka: We appreciate your patience and regret the inconvenience due to the high wait time. In the process i was chating with Adobe agent for help, and they said that method works. ![]() (not sure where is the parallel folder on OSX) ![]() ![]() Okay, i figured it out, after a lot of tries, i simply uninstalled AE 2019, and moved the whole "Adobe After Effects CC 2019" folder from:
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